Are you Richmond R.E.A.D.Y Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Employee Experience Manager leads the City’s employee experience strategy and programs to strengthen organizational culture, improve employee engagement, and enhance the employee lifecycle from onboarding through offboarding. This position supervises a team responsible for onboarding, offboarding, engagement initiatives, employee recognition programs, and performance management administration.

This role partners with executive leadership, department directors, and HR leadership to design and implement programs that foster a positive workplace culture, improve employee retention, enhance organizational effectiveness, and align the workforce with the City’s mission, values, and strategic priorities.

Duties include but are not limited to

Organizational Culture and Employee Engagement

• Leads the development and implementation of the City’s employee experience and engagement strategy
• Designs and implements programs that strengthen organizational culture and employee morale
• Oversees employee engagement initiatives, surveys, and action planning
• Analyzes engagement data and provides recommendations to leadership
• Develops initiatives to improve employee retention, satisfaction, and workplace climate

Onboarding and Offboarding Programs

• Oversees the City’s onboarding program to ensure a consistent and positive new hire experience
• Develops onboarding tools, orientation programs, and onboarding standards
• Oversees offboarding processes, including exit interviews and data analysis
• Identifies trends and provides recommendations to improve employee retention and experience

Employee Recognition and Appreciation Programs

• Develops and administers employee recognition and appreciation programs
• Implements programs that recognize employee performance, service, and contributions
• Coordinates employee appreciation events and initiatives
• Ensures consistent and equitable recognition practices across departments

Performance Evaluation Program Administration

• Oversees administration of the City’s performance evaluation program
• Ensures timely and consistent completion of performance evaluations
• Develops tools, resources, and guidance for managers and employees
• Provides training and support to departments on performance management practices
• Recommends improvements to performance management systems and processes

Program Development and Strategy

• Develops and implements employee experience initiatives aligned with organizational goals
• Partners with HR leadership, department directors, and executive leadership to support workforce initiatives
• Recommends strategies to improve employee engagement, retention, and workplace effectiveness
• Leads continuous improvement efforts related to employee experience programs

Supervisory Responsibilities

• Supervises employee experience staff
• Assigns, monitors, and evaluates staff work
• Provides training, coaching, and performance management
• Establishes work priorities and operational procedures
• Ensures high-quality, consistent program delivery

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in Human Resources, Business/Public Administration, or a related field
• 2 years of professional human resources generalist experience
• Experience developing and implementing employee engagement, onboarding, or organizational culture programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred:

• Master's Degree
• Supervisory experience
• Experience in local government or public sector
• Experience leading organizational culture or engagement initiatives

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Candidates must obtain a Human Resources certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) within 12 months of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.


Knowledge (some combination of the following):

• Federal/state benefits, healthcare and employment laws and regulations, including FMLA, FLSA, and federal hiring practices and regulations
• Functions and policies of assigned department
• Human Resources best practices

Skills (some combination of the following):

• Interpersonal communication
• Oral/written communication
• Presentations
• Customer service
• Negotiation and conflict-resolution
• Leadership and team development/building
• Researching, budgeting, and recordkeeping

Abilities (some combination of the following):

• Troubleshoot, research, and accurately interpret benefits and human resources laws and regulations
• Plan and lead projects from beginning to end, develop timelines and documentation of processes, including all appropriate departments/personnel within and outside of the City
• Establish and maintain excellent working relationships with City employees, managers, officials, and outside vendors
• Multi-task and manage competing priorities
• Work independently with minimal supervision, as well as within a team environment
• Manage confidential/sensitive data with a high degree of confidentiality
• Problem solve
• Manage time effectively
• Prioritize
• Demonstrate moral and ethical integrity
• Think critically and make sound judgments

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, hear, see, and use hands, wrist, or fingers in a repetitive motion, finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk, stand, and reach extending arms and hands. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

The Employee Experience Manager leads the City’s employee experience strategy and programs to strengthen organizational culture, improve employee engagement, and enhance the employee lifecycle from onboarding through offboarding. This position supervises a team responsible for onboarding, offboarding, engagement initiatives, employee recognition programs, and performance management administration. This role partners with executive leadership, department directors, and HR leadership to design and implement programs that foster a positive workplace culture, improve employee retention, enhance organizational effectiveness, and align the workforce with the City’s mission, values, and strategic priorities. Duties include but are not limited to Organizational Culture and Employee Engagement. Leads the development and implementation of the City’s employee experience and engagement strategy. Designs and implements programs that strengthen organizational culture and employee morale. Oversees employee engagement initiatives, surveys, and action planning. Analyzes engagement data and provides recommendations to leadership. Develops initiatives to improve employee retention, satisfaction, and workplace climate. Onboarding and Offboarding Programs. Oversees the City’s onboarding program to ensure a consistent and positive new hire experience. Develops onboarding tools, orientation programs, and onboarding standards. Oversees offboarding processes, including exit interviews and data analysis. Identifies trends and provides recommendations to improve employee retention and experience. Employee Recognition and Appreciation Programs. Develops and administers employee recognition and appreciation programs. Implements programs that recognize employee performance, service, and contributions. Coordinates employee appreciation events and initiatives. Ensures consistent and equitable recognition practices across departments. Performance Evaluation Program Administration. Oversees administration of the City’s performance evaluation program. Ensures timely and consistent completion of performance evaluations. Develops tools, resources, and guidance for managers and employees. Provides training and support to departments on performance management practices. Recommends improvements to performance management systems and processes. Program Development and Strategy. Develops and implements employee experience initiatives aligned with organizational goals. Partners with HR leadership, department directors, and executive leadership to support workforce initiatives. Recommends strategies to improve employee engagement, retention, and workplace effectiveness. Leads continuous improvement efforts related to employee experience programs. Supervisory Responsibilities. Supervises employee experience staff. Assigns, monitors, and evaluates staff work. Provides training, coaching, and performance management. Establishes work priorities and operational procedures. Ensures high-quality, consistent program delivery Qualifications, Special Certifications and Licenses MINIMUM TRAINING AND EXPERIENCE:Bachelor's degree in Human Resources, Business/ Public Administration, or a related field 2 years of professional human resources generalist experience. Experience developing and implementing employee engagement, onboarding, or organizational culture programs. An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification. Preferred:Master's Degree. Supervisory experience. Experience in local government or public sector. Experience leading organizational culture or engagement initiatives LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:Candidates must obtain a Human Resources certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) within 12 months of hire. KNOWLEDGE, SKILLS, AND ABILITIES:TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary. Knowledge (some combination of the following):Federal/state benefits, healthcare and employment laws and regulations, including FMLA, FLSA, and federal hiring practices and regulations. Functions and policies of assigned department. Human Resources best practices. Skills (some combination of the following):Interpersonal communication. Oral/written communication. Presentations. Customer service. Negotiation and conflict-resolution. Leadership and team development/building. Researching, budgeting, and recordkeeping. Abilities (some combination of the following):Troubleshoot, research, and accurately interpret benefits and human resources laws and regulations. Plan and lead projects from beginning to end, develop timelines and documentation of processes, including all appropriate departments/personnel within and outside of the City. Establish and maintain excellent working relationships with City employees, managers, officials, and outside vendors. Multi-task and manage competing priorities. Work independently with minimal supervision, as well as within a team environment. Manage confidential/sensitive data with a high degree of confidentiality. Problem solve. Manage time effectively. Prioritize. Demonstrate moral and ethical integrity. Think critically and make sound judgments Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, hear, see, and use hands, wrist, or fingers in a repetitive motion, finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk, stand, and reach extending arms and hands. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica. McKenzie@RVA. GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V 3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success Pa. YS Program.

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