• Performs duties and responsibilities of Branch Manager in the Branch Manager’s absence.
• Manages overall branch office operations.
• Assists clients by providing exceptional customer service and provide problem resolution when necessary.
• Prepares reports for management as required.
• Supervises vault operations and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Opens and services new accounts and operates a teller drawer if needed.
• Meets and exceeds customer expectations by accurately assessing needs and providing solutions.
• Complies with all department, bank, and regulatory policies and procedures.

• Minimum High School diploma and three to five years relevant work experience as a customer service representative or financial services provider.
• Proficient knowledge of various branch transactions, products and services.
• Proficient understanding of Bank laws and regulations related to Retail.
• Ability to supervise, monitor and evaluate branch work.
• Strong customer service and problem solving skills.
• Ability to multi-task and meet deadlines in a time sensitive environment.
• Proficient computer skills with the ability to become proficient in Bank systems.

At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

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MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.